Return of Electronic Waste: Terms and Conditions according to Israeli Law:

חוק פינוי מוצר ישן / פסולת אלקטרונית


IMPORTANT: We’re explaining the law here, but only the law itself has value


According to Israeli law (חוק "פינוי מוצר ישן / פסולת אלקטרונית") customers are entitled to give their electronic waste directly to the person delivering them a new device.


The product must be of the same type and have similar characteristics such as weight and quantity.


For example, if the customer has bought a washer-dryer machine he/she will not be able to return a washing machine and a dryer.


It is the responsibility of the customer and only the customer to clearly, explicitly and accurately inform the delivery service and the delivery person once there. Once the delivery person outside the customer's home, the law no longer applies.


The return of an old electrical product  is FREE except in exceptional cases.


It is essential to consider the following:

  • The product that the customer wants to get rid of can not be evacuated if it represents a danger for the environment as a consequent amount of rust or gases emitted by the product etc.

  • The product that the customer wants to get rid of must be disconnected from electricity from gas water or from any fixed connection.

  • The product that the customer wants to get rid of must be placed by the customer in front of the entrance door.

  • The product that the customer wants to get rid of that is not ready for a direct evacuation will not be evacuated by the delivery person.

  • For products that can not be evacuated by usual means (eg requiring a hoist crane or the dismantling of a door etc.) the customer will be required to pay the amount claimed by the delivery service.


All the above is subject to the Israeli Law on the Treatment of Electronic Waste from Batteries: חוק "פינוי מוצר ישן / פסולת אלקטרונית"


This law applies to the following devices:

  • Heating or cooling devices

  • refrigerators

  • freezers

  • Humidifiers

  • TV screens and all monitors

  • Instruments with screens larger than 100 cm2

  • Digital frames

  • Computers and laptops

  • Washing machines

  • Dryers

  • Dishwasher

  • Fours

  • Cookers

  • Microwave

  • Cooking appliances


We insist on the fact that it is the duty of the customer and only of the customer to ask clearly, precisely and explicitly to the deliveryman to pick up the old machine. Once the delivery person outside client’s place, it is no longer subject to the law.